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The website www.wedawai.com and its owner takes a proactive approach to user privacy and ensures necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

The information contained in this website is for general information and for the purpose of informing customers about their purchase process in undertaking services from Wedawai ltd. The information is provided by Wedawai ltd. and we endeavour to keep all information up to date and correct. However, we reserve the right to revoke information upon our discretion. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability regarding the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website we present the ability for you to link to other websites which are not under the control of Wedawai ltd. We have no control over the nature, content and availability of external sites linked to through www.wedawai.com . The inclusion of any links does not necessarily imply a recommendation or endorse any views expressed within them.

Users contacting www.wedawai.com and/or its owner do so at their own discretion. Any personal information provided through contact form submissions or direct contact made through Wedawai ltd, via telephone, email, social media or any other communication method will remain secure within the application used by Wedawai ltd. to process that information. For example, by emailing hello@wedawai.com your email address and any information you provide on that email communication will be stored by Wedawai ltd., using the secure email service provider chosen by Wedawai ltd. You will also, by making this communication with Wedawai ltd., be agreeing to Wedawai ltd. making contact with you directly for the purposes outlined in your initial communication. Wedawai ltd. will not add you to a mailing list, or pass your information onto a third party as a result of this communication. You will also not be contacted directly by Wedawai ltd. regarding matters outside of the initial subject area unless deemed by Wedawai ltd. as an area of immediate interest relating to the benefit of yourself or your business. After three years of continued non-contact, your personal information will be deleted. Every effort has been made to ensure a safe and secure form to email submission process, including using reputable secure services, hosting and password security regarding access to the information provided.

This is by no means an entire list of your user rights in regard to receiving email marketing material. If you would like to find our more about your communication rights, please visit www.ico.org.uk.

If you would like to remove your information after having contacted Wedawai ltd. in this way, please contact me directly on hello@wedawai.com and I will remove your information within 30 days honouring the right to be forgotten under the GDPR.

hello@wedawai.com operates an email newsletter program, used to inform subscribers about products and services supplied by this website, and blog posts/news/articles that may be relevant. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. The online processor used in this instance is MailChimp and this is where your data will be securely held.

Subscriptions are taken in compliance with GDPR and on the lawful basis of consent, which will be digitally recorded by Mailchimp.

Email marketing campaigns published by this website or its owner may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity includes; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

If you would like to remove your information after having signed up to Wedawais' mailing list, please use the un-subscribe function mentioned in the paragraph above, or contact me directly on hello@wedawai.com and I will remove your information within 30 days honouring the right to be forgotten under the GDPR.

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

This website uses tracking information and analytical software to review performance and assist in improving both the website and the marketing activity used to attract people to this website. This information does not carry personal details or information which could render an individual identifiable. This information is used to profile data such as the location website traffic is coming from or the pages that are most well used within the website. This information is gathered on this website by the use of cookies. When visiting this website you have the option to restrict the use of cookies for the duration of your visit by choosing to not opt into the pop up option at the top of the screen. Please be aware, this may cause some elements of the site to be restricted in functionality.

If you have made contact with Wedawail ltd. or believe that Wedawai ltd. retains your data you have the right to the following:

- The right to be informed on the data held.

- The right of access to information held.

- The right to erasure of data held on you.

- The right to restrict processing of your data.

- The right to data portability.

- The right to object.

- The right not to be subject to automated decision making including profiling of identifiable data.

If you would like any more information on your data rights, or you think this website is in breach of your data rights you can contact www.ico.org.uk.

GDPR

Facebook Privacy Policy

Google Privacy Policy

Mailchimp Privacy Policy

Terms and Conditions

1. Introduction

1.1 These Terms and Conditions ("T&Cs") govern the relationship between Wedawai ltd. ("we", "us", or "our"), registered at 124 City Road, London, E1V 2NX, United Kingdom, a company registered in England and Wales Company Number: 15978018 and any person or entity ("you" or "your") that uses our services to find and book wedding venues.

1.2 By using our services, you agree to these T&Cs. If you do not agree, please refrain from using our services.

2. Our Services

2.1 We act solely as a booking agent for wedding venues in Europe. Our role is to assist you in finding and securing a venue for your wedding or related event.

2.2 We do not own, operate, or control the wedding venues. The contract for the venue hire is between you and the wedding venue directly.

2.3 Additional services and additional service providers that will be part of your wedding day can be recommended by the venue or the wedding planner. You have the flexibility to organise your own suppliers or accept assistance from the wedding planner/coordinator. This might be at extra charge by them. Payments for additional services should be made directly to the additional suppliers unless agreed otherwise between yourselves and the planner.

3. Booking Process

3.1 Upon receiving your enquiry via online chat, email or a scheduled call, we will provide a selection of venues that match your requirements, alternatively you can make your selection on our website.

3.2 Once you have selected a venue, you will fill in our date request form completely and we will request the wedding date for you. You can make a payment and book the venue on our website once happy with the wedding date and venue's terms & conditions. We will confirm the booking in writing, and you will receive details of the venue's terms and conditions to keep.

3.3 The booking is only confirmed when we receive confirmation from the venue, and you have made the required deposit payment via our website.

3.4. Your Price

We reserve the right to alter the price of any of the wedding venues shown on our website at any time without notice. You will be advised of the current price of the venue price that you wish to book before booking.

4. Fees and Commission

4.1 Our service fee is included in the total booking fee quoted to you.

4.2 The total booking fee (a deposit) is payable by you to us at the time of booking. This fee is non-refundable unless otherwise stated in the venue's terms and conditions.

4.3 The price is inclusive of our commission, VAT and any other taxes required by the country where the wedding is taking place.

4.4 Price does not include taxes for local accommodation, this will vary from location to location and is part of an accommodation within the country, not a wedding or the event itself. This is usually paid at the reception or during a check-in in the local currency.

5. Payment Terms & Exchange rate

5.1 Payment of the booking fee (a deposit) must be made in full at the time of booking unless otherwise agreed in writing.

5.2 Booking fee (a deposit) varies from venue to venue depending on their terms & conditions

5.2 Payments can be made via our website on each wedding venue’s page in Pounds Sterling or Euros on request. We accept all major payment cards.

5.3 Failure to make payment may result in the cancellation of your booking.

5.4. Final payments with any additional extras (additional guests and any other services organised by the local wedding planner) must be paid no later than 10 weeks before the wedding date. The final invoice will be provided to you.

5.5. The price of the wedding venue is shown on your booking confirmation summary which will be sent to you within 7 working days after you book. The prices shown on our website may change at any time and are updated frequently due to currency fluctuation, special offers and other local changes.

5.6. Changes in exchange rates, fees from venues, Registrars and other supplies may mean that the price of your wedding arrangements may change after you have booked.

We will absorb any price increase due to the currency fluctuation for up to 2% of the venue price. Any increase above 2% in the currency fluctuation will be charged to you in the final

invoice.

5.7. For conversions involving Euros and Pound Sterling, we use the average exchange rate for the Euro to Pound Sterling as recorded during August 2024. This average rate is determined based on publicly available exchange rate data from reputable financial sources, such as the European Central Bank or the Bank of England.

The exchange rate applied is final and non-negotiable unless otherwise stated in writing prior to booking confirmation. Any fluctuations in currency rates after August 2024 will not affect the agreed prices.

6. Financial Protection

6.1 We are a fully registered limited company in the United Kingdom, operating under UK laws and regulations. Our company details are as follows:

• Company Name: Wedawai Ltd.

• Company Registration Number: 15978018

• Registered Address: 124 City Road, London, E1V 2NX

6.2 As a responsible business, we ensure that we have appropriate insurance coverage in place, including public liability insurance, to protect both our clients and our business operations.

6.3 While we act solely as a booking agent, any payments made to us are handled securely, and we take all reasonable steps to protect your financial transactions.

6.4 We recommend that you consider taking out additional wedding insurance or travel insurance for further financial protection against unforeseen circumstances.

6.5 In the unlikely event of any disputes or financial issues, we operate under the jurisdiction of the laws of England and Wales, ensuring that your consumer rights are protected.

7. Cancellation and Amendments

7.1 Any cancellation or amendment requests must be made in writing to hello@wedawai.com and will be subject to the venue's terms and conditions.

7.2 We will assist with any cancellation or amendment requests but cannot guarantee that the venue will accommodate these changes.

7.3 In the event of a cancellation, any refund due will be subject to the venue’s cancellation policy. The booking fee (deposit) is non-refundable.

8. Liability

8.1 We act solely as an intermediary between you and the venue. We are not responsible for the performance or quality of the venue. However, we do take great care in choosing our recommended venues and suppliers abroad.

8.2 We shall not be liable for any loss or damage arising from the venue's failure to meet your expectations or for any other issues related to the venue.

8.3 Our liability to you is limited to the amount of the booking fee paid to us.

8.4 We do recommend that you organise suitable wedding insurance as well as travel insurance.

9. Communication with the Service provider – venue

We will help you communicate with the venue should there be a 4-week or longer delay in their replies, but that doesn’t mean we’re taking responsibility for the Travel Experience or anything the Service Provider does/doesn’t do. We can’t guarantee that they will read anything from you or that they’ll do what you ask. In itself, the fact that you contact them or they contact you doesn’t mean you have any grounds for legal action. If you need help, please contact us via chat or email provided on our website. State the date of the wedding booked, the venue and your names.

9. Data Protection

9.1 We will process your personal data in accordance with our Privacy Policy, which is available on our website.

9.2 By using our services, you consent to the processing of your personal data for the purpose of providing our services.

10. Measures against unacceptable behaviour

10.1 We are committed to ensuring a positive and respectful experience for all parties involved in the booking process, including venues and clients.

10.2 Any form of unacceptable behaviour by you or your guests, including but not limited to abusive language, harassment, threats, violence, or damage to property, will not be tolerated.

10.3 In the event of any such behaviour, the venue reserves the right to cancel your booking immediately, and we, as the booking agent, may support this decision.

10.4 If a booking is cancelled due to unacceptable behaviour, no refund will be provided, and you may be held responsible for any additional costs or damages incurred.

10.5 We always encourage respectful and courteous communication and welcome feedback to resolve any concerns in a constructive manner.

11. Force Majeure

11.1 We, as the booking agent, and the venues we represent are not liable for any failure to fulfil our obligations under these Terms and Conditions due to events beyond our reasonable control ("Force Majeure").

11.2 Force Majeure events include but are not limited to:

• Natural disasters (e.g., floods, earthquakes, hurricanes, fires)

• Acts of war, terrorism, or civil unrest

• Governmental restrictions or actions, including lockdowns and travel bans

• Epidemics, pandemics, or outbreaks of infectious disease

• Strikes or labour disputes

• Any other unforeseeable circumstances that prevent the event from going ahead as planned.

11.3 In the event of a Force Majeure, we will work with you and the venue to reschedule the event where possible. However, we cannot guarantee that an alternative date will be available, nor can we provide refunds unless specifically offered by the venue’s terms.

12. Legal Paperwork, Visas, and Passports

12.1 It is your full responsibility to ensure that all necessary legal paperwork, visas, and valid passports are in place for travel to the wedding destination and for getting legally married in that country.

12.2 While we and our local suppliers can offer advice and guidance, we do not take any responsibility for ensuring that you or your guests meet the legal entry requirements for the destination country, including visa applications and passport validity.

12.3 We also do not assume responsibility for any legal paperwork required to get married in the destination country, such as marriage licenses, certificates, or Decree Absolute. You are advised to check with the appropriate local authorities and embassies to ensure compliance with all legal requirements.

12.4 To simplify the process, we recommend considering a symbolic wedding ceremony at the destination, as it often involves fewer legal complexities. You may choose to legally marry in your home country before or after the symbolic ceremony.

12.5 Failure to obtain the necessary documentation, visas, or passports may result in the cancellation or disruption of your wedding plans. We cannot be held liable for any issues or costs arising from such circumstances.

13. Photography Usage Rights

By proceeding with our services, you grant WEDAWAI Ltd. the right to use photographs and/or video footage from your wedding event, including behind-the-scenes images taken during the preparation and celebration. These images may be used for promotional, marketing, and advertising purposes, including but not limited to use on our website, social media platforms, brochures, and other marketing materials.

We respect your privacy and understand that your wedding day is a personal event. Therefore:

• If you would prefer not to have any specific images or footage used, please notify us in writing before or within 7 days after your wedding event.

• Any requests for removal of already-published images will be honoured within 5 business days of receiving written notice.

Please note that no personal information (such as your name, or specific wedding details) will be shared without your prior consent.

14. Complaint Procedure

14.1 We take all complaints seriously and are committed to resolving any issues that may arise during your wedding planning journey with our suppliers.

14.2 If you encounter any difficulties or have concerns regarding our service or any of the suppliers we work with, please contact us as soon as possible so we can assist you in resolving the matter.

14.3 To submit a complaint, you can contact us via:

• Email: hello@wedawai.com

14.4 Please provide as much detail as possible regarding your complaint, including any relevant documentation or communications with the supplier involved.

14.5 We will acknowledge receipt of your complaint within 3 business days and aim to provide a resolution or update within 14 business days of acknowledgement.

14.6 While we will do our best to help resolve any issues with our suppliers, we are not liable for their performance or actions. However, we will act as a liaison to assist in finding a suitable solution.

15. Governing Law

15.1 These T&Cs are governed by and construed in accordance with the laws of England and Wales.

15.2 Any disputes arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

16.1 If you have any questions about these T&Cs, please contact us at:

Wedawai ltd.
124 City Road, London, E1V 2NX

Or hello@wedawai.com